To submit a Support Ticket for an issue or request in INSIDE:

  • Click on the New Support Ticket button under the Search Bar on the main page of the Support Center.



  • The form has five components to fill out and an option to attach files:



  • Ticket Type: Select the type of ticket being submitted.

  • Subject: Enter the subject of your issue or request.

  • The subject should contain a general statement of your issue or request.

  • Requester: The requester’s name and email will auto-populate from the user’s INSIDE account information.

  • Description: Enter the description of the issue you would like to report.

    • Provide a detailed description of the issue you are experiencing or the request you are inquiring about.

    • Provide specific examples related to the data, such as unique IDs, edit version name, upload number, etc.

  • Attach Files

    • Provide materials that show the issue or request, such as screenshots, videos, gifs, console logs, etc.

  • Click the Submit button. 

  • You will get an email confirming the submission of your ticket. 

Note: Always use the ticket URL listed in the email for all correspondence and replies to the ticket. Do not reply via email, as emailed information will not get tracked in the ticketing system.