TABLE OF CONTENTS


Click below to jump to a section:

About INSIDE


User Accounts


INSIDE Administrators will provide users with their user account information. They will receive their account logins during the onboarding process from an admin. Usernames have character and format restrictions.


User Permissions


The availability of INSIDE's features is based on the role each user is assigned when they are added to the system. Each role has a set of permissions associated with it, that allows users to access certain menu options and perform specific tasks within the tool.




Note: When operating INSIDE from a tablet, users will be unable to send data or initiate a download regardless of their user role.



INSIDE Scheduled Product Releases


INSIDE has four planned updates each year, with possible intermediary updates in between. During any quarterly or intermediary release users can expect to see the following temporary page if they try to log into INSIDE. There is no need to open a support ticket during these planned releases as the outage is temporary, and the site will be up shortly.


INSIDE Release Notes


Discover the latest updates and features in the newest version of INSIDE on the INSIDE Release Notes page.

For past release notes, visit the Past Release Notes page.


INSIDE Privacy Policy


For INSIDE's privacy policy, including how your information is collected, used, and protected, please visit the INSIDE Privacy Policy page.


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Accessing the System


Accessing the System


To access INSIDE, go to https://inside.mbakerintl.com/indoors/#/


Logging In



To log in, enter your username and password and then click Login.

  • Both username and password are case-sensitive.
  • Click the Remember me checkbox to save the username login information to your browser cache.
  • If you forget your password or need to reset it, click the Forgot Password link on the login page.
    • Fill out the 'Forgot your password?' form with your username and select Reset Password.
  • Fill out the Reset Password form by answering the Security Question and creating a new password.



Logging Out



 


Click the Profile button in the top right of the screen.


Then click Sign Out in the drop-down menu.



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Account Management


Change Password


1. Click the Profile button in the top right of the screen.


2. Select Manage Account in the drop-down menu.


3. Click the Change button next to Password.



4. Enter your new password in the Password field and again in the Confirm Password field. When you are finished, click Proceed. Click the exit button at the top right to exit without saving.



5. The password must meet the minimum password requirements:

  • Minimum 8 characters, maximum 100 characters
  • One uppercase and one lowercase letter
  • One number and one special character.


Update Profile Name


1. Click the Profile button in the top right of the screen.



2. Select Manage Account in the drop-down menu.



3. To change the User Profile name, click Change next to the User Profile field. The Update Profile Name window will appear.


4. After making your edits, click Save. Click cancel to exit without saving.


5. To return to the map, click the Back to Maps button at the bottom of the left panel.


Logout


Users may logout from the Manage Account screen by clicking the Log Out button in the left panel.


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Maps




INSIDE contains a web-based map that is viewable upon logging in:



The display consists of the map and the following components:


ID

Description

1

Search – Search for an address, place, or latitude and longitude and zoom to it.

2

Profile Button – Make changes to user account information.

3

Widget Toolbar – Home Button, My Location, Observation Tool, Map Tools (Layer List, Legend, Measurement Tool, Bookmark Tool, Draw Tool, Basemap Gallery), Send Data, and Download.

4

Zoom In/Out – Zoom-in and Zoom-out of the map using the +/- symbols

5

North Indicator - Re-orient the map to face North.

6

2D/3D Buttons - View 2D and 3D maps.

7

Overview/Full Screen Buttons - Open an Overview Map.

8

Accordion Pane - View feature information and change floor level. 

9

Scale Bar - Reference measure of distance.

10

Attribute Table – Open or hide all attribute tables. Includes: Site, Buildings, Floors, Units, Details, Points of Interest, and Observations.

11

Floor Labels - Labels indicating current floor level for each building. Labels only appear for buildings with multiple floors.


Map Interface




The search bar allows users to search by address, city, landmark, or latitude and longitude coordinates.


Enter an address, street, city, landmark name, or latitude and longitude coordinates into the Search text box.


As you begin typing, some suggested landmarks cities are populated in a drop-down. Select a suggested address, or finish typing in the address in the search bar. Press the Enter key or select the magnifying glass to perform the search.


The system will navigate you to the general area of that location and mark it with a highlighted point on the map. Click the Zoom to link to zoom in to the location.


Profile Button


Click the User Account icon in the top right of the screen to access the Manage Account page.


Here, users may edit their account details including changing their password. Admins will have the additional option to access the User Management page from the Manage Account screen.


Use the arrow icon in the Navigation Menu to collapse the menu.


Widget Toolbar


The following tools are available in the widget toolbar:


Tool

Description

Home Button

Zoom to the initial default map extent.

My Location

Click to navigate to your location on the map. Users will need to select ‘Allow’ on their web browser to enable this functionality.

Map Tools

Click to expand additional map tools available to use within the map.

(Map Tools) Layer List

Turn on/off individual map layers and adjust their transparency.

(Map Tools) Legend

Display the map legend.

(Map Tools) Measurement

Measure distance, polygon area, or obtain map coordinates.

(Map Tools) Bookmark

Create, zoom to, and delete saved map extents.

(Map Tools) Draw

Temporarily add points, lines, polygons, shapes, and text to the map.

(Map Tools) Basemap Gallery

Change the basemap.

Send Data

Send data to be reviewed by the INSIDE Data Services Team.

Download

Download indoor GIS data as a File Geodatabase or Shapefile.

Expand/Collapse

Expand or collapse the toolbar.

2D/3D Buttons

View 2D and 3D maps.

Overview/Full Screen Buttons

View a full screen map with the overview map in the lower right corner.

Accordion Pane

Click to expand and view feature information and change the floor level view of a selected building.

Pan (3D only)

When selected, clicking + dragging the mouse will pan the map.

Rotate (3D only)

When selected, clicking + dragging the mouse will rotate and tilt the map.


Map Tools


For more information on each of the map tools, see our Map Tools section below. 



Zoom In/Out


Use the navigation zoom tools to help navigate the map. Alternatively, use your mouse scroll wheel to zoom in and out.


Zoom In: Click the Zoom In tool to zoom in on the map OR use the scroll wheel on your mouse.


Zoom Out: Click the Zoom Out tool to zoom out on the map OR use the scroll wheel on your mouse.


North Indicator


Click the North Indicator tool to re-orient the map to a north-facing position.


2D/3D Buttons


INSIDE allows users to view their data in both 2D and 3D maps. This can be done by either switching between the two in full screen or viewing both simultaneously.


1. If you are in the 2D map, click the 3D button to view a full screen 3D map of your indoor data.


2. While in the 3D map, additional navigation tools will become available in the top left to allow you to pan or rotate/tilt the map.


3. The compass icon will re-orient the 3D map view to face North.


4. To return to the 2D map, click the 2D button that appears below the Indoor Metrics window.


Map Overview


Both 2D and 3D maps of the indoor data can be viewed at the same time by using the Map Overview button.



1. To view both the 2D and 3D maps, click the Map Overview button below the Indoor Metrics window.


As the user zooms and pans in the map, both the 2D and 3D maps will automatically update to show the same extent in both screens.


2. Within the Map Overview Screen:

  • Click the 'X' icon to exit the Overview Screen.
  • Click the arrows icon to switch the locations of the 2D/3D in the Map Overview Screen.
  • Click the square icon to make the map currently in the Map Overview to Full Screen.


Accordion Pane


1. Click the Accordion Pane icon to expand the Accordion Pane and view the feature information. The following sections will be visible in the Accordion Pane. Hover over the buttons in these sections to view Tool Tips to see more information from the tools and options available in these sections, as seen in the example below: 




2. Floor Selector - Change floors and view previous floors by building.

a. Change the floor level of the building selected. Use the arrows to view all floors available.

The selected building and floor will persist after the Accordion Pane is closed until it is changed or reset.

b. Click the Multi-Building Floor Filter to view and return to previously viewed floor levels by building.

c. Clear Filter will delete the Floor Filter history and return the selected building to the default floor level.


3. Feature Information - View attributes of each feature layer. If a feature has an attachment, it can be viewed here.

a. Use the arrows to change the Feature Layer being viewed.

b. Click Zoom To to zoom in on the current feature in the Accordion Pane.


4. Floor Statistics - View Asset and Space counts for the selected building and floor.

a. Toggle between viewing Asset information and Space information. 


5. Site Statistics - Overview of statistics for the current Site.


6. The current floor being viewed is visible at any time in the floor filter symbology.


7. The floor filter component of the browse tool is also available in 3D mode.



As you click on different floors, the indoor data in the map will update, as well as the summaries for Assets and Spaces.



Attribute Table



To open the attribute table, click on the red arrow at the bottom of the map interface.


The attribute table shows all records of the feature classes and tables within INSIDE.


Tools within the attribute table are:

  • Filter Results: Allows the ability for the user to create filters for each layer.

  • Export to CSV: All selected records in the table will be exported to a CSV.

  • Show All Data/Show Current Map Extent: You may switch between features that are contained within the current map extent or all features for a layer in the full dataset.

  • Zoom to Selection: You may select records within the table and click Zoom To Selection to zoom the map to the selected feature(s).

  • Clear Selection: When a record(s) is selected and Clear Selection is clicked, the records will be unselected in the table and map.

  • Click the ellipses for more attribute table options.




Users may select features by clicking the record within the Attribute Table.

  • To select multiple features:

    • Select a feature, hold down the Ctrl key, and select another record to select additional records one at a time.

    • Select a feature, hold down the Shift key, and select another record to select all records in between.

  • Click the ‘Clear Selection’ button on the top left of the Attribute Table to clear the feature selected for that layer.



Admins can make specific fields editable/non-editable for other Admins in their Attribute Table. Admins are able to update how layers and fields appear in the Profile > Manage Account > Fields Configuration page.

  • If a field is un-editable, a lock will appear to the left of the field name.

  • If a field is editable, other Admins will be able to edit the attributes within the Attribute Table by double-clicking a value.


Filtering in the Attribute Table


Clicking on Filter Results will open a new window with the option to Add Expression.

  • Add Expression will allow the user to create one filter.

  • Once Add Expression is selected, three drop-downs will appear:

    • The first drop-down will always be the list of all field names in the feature class/table opened in the Attribute Table. Here the user selects the field they want to create a filter on.

    • The second drop-down is a list of operators to create the filter.

    • The third drop-down is set to Value by default.

    • To change this – click on the cogwheel to open the Settings for this field.

    • To filter based on a specific value, click the settings button, choose Value, and specify a value in the field.

    • To compare the value in one field to the value in another field, choose Field in the settings, click the drop-down arrow, and choose the field for the expression.

    • To filter based on a specific value in the field, choose Unique in the settings to retrieve a dynamic list of values from the layer.

  • If Unique is selected, the user can select from the list that is auto populated with the options to choose from.


Export to CSV in the Attribute Table


Clicking on Export to CSV allows users to download a CSV for all features for a layer in the attribute table.

  • To download all records in a given layer, navigate to the tab and click Export to CSV and click OK.

  • To download specific features in a given layer:

    • Navigate to the tab.

    • Select specific records from the attribute table.

    • Click Export to CSV.

    • Click OK.


Clean Screen View



The clean screen map hides non-essential map items to make it easier for users to access key information quickly and efficiently. Users accessing the clean screen map will only have read-only privileges and limited tools/functions.


Clean Screen Overview



1. Virtual View widget (Premium feature users only)

  1. Virtual Viewer window - View previously captured imagery with 360 degree rotation capabilities.
  2. View the Virtual Viewer orientation on the map
  3. Click the date to expand a dropdown and view imagery from previous dates.


2. Zoom In/Out - Click to Zoom in or out.


3. North Indicator - Click to re-orient the map in a North-facing position.


4. Accordion Pane - A simplified version of the Accordion Pane.

  • Floor Selector:
    • Change floor level.
    • Review previously viewed floors and buildings.
    • Reset floor view history.


Virtual View (Premium Feature)


The Virtual View widget offers users a solution for exploring and visualizing imagery taken from any angle, including drone imagery, street-side imagery, 360 degree images, panoramas, video, and more.


To access this feature, click the Virtual View icon in the widget toolbar.


This will open the Virtual View widget, which will appear blank at first.



From here, users can click anywhere in the map and the widget will automatically display the image with the best view of that location.


Turn on the exposure points, symbolized by the blue dot to access other locations of where images were taken.

  • Click on the INSIDE map interface to go to a new exposure and to view the image.

  • Use the Virtual View widget to view and interact with the image itself.

  • Expand the widget’s pop-up by hovering over the lower right corner until the arrows appear. Left-click, drag and hold to make the pop-up bigger or smaller.





The Navigation button in the Virtual View Widget allows users to rotate and zoom in on the image. Once the Navigation button is selected, an overview of other exposure point locations will be displayed in the bottom right of the widget.



The types of coverages are viewable by toggling between the red, blue, and green polygon icons at the top of the widget.


Red - Current Coverage: The portion of the map that is currently in the image extent.

Blue - Additional Coverage: The area of coverage available for the given exposure point.

Green - Whole Coverage: The entire area of coverage available from the exposure points.


Image Enhancement

Image Enhancement can be accessed by clicking the down arrow icon.


From here, users may configure image brightness and contrast with the sliding bars. The reset arrow will return these settings to their default format.




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Map Tools





The Basemap Gallery allows users to select a different basemap to display on the INSIDE map interface.


1. Select the Map Tools folder and select the Basemap Gallery icon.


2. Select the basemap thumbnail of the basemap to be applied to the map. The Inside default basemap is "Topographic".

 

Bookmark Tool




If a particular area is frequently accessed, use the Bookmark tool to save the map extent for future reference. 


Create a Bookmark


1. Zoom and pan to the desired map extent.


2. Select the Widget Folder to open the Bookmark tool. The Bookmark Tool window will appear. By default, the tool opens in the Private Bookmarks tab.


3. Click the Shared Bookmarks tab to view Shared Bookmarks.


4. Select the Add Bookmark button.


5. You will be prompted to enter a Title for the bookmark.


6. Select if you would like to make a Private Bookmark or a Shared Bookmark. Shared Bookmarks can be viewed by other users, while Private Bookmarks can only be viewed by the bookmark creator.


7. You may pan and zoom the map to the extent you would like to bookmark before clicking Add. The bookmark is added to the Bookmarks window and includes a snapshot thumbnail of the map extent.


8. When there are multiple saved bookmarks, they may be re-ordered in the Bookmark tool window by clicking the ellipses to the left of the bookmark. After clicking, drag it up or down in the order of bookmarks.

 

Editing a Bookmark


Admins can edit their own Private or any user's Shared bookmarks. Observers may only edit their own Private or Shared bookmarks.


1. To edit an existing bookmark, click the Pencil icon to the right of a bookmark to make edits.


2. To rename the bookmark, type in a new title in the Title field.


3. To change the privacy level of the Bookmark, select Private or Shared.


4. If you want to change the map extent of the bookmark, pan or zoom the map as needed. If you update the map extent, you may update the thumbnail by clicking the ellipses in the thumbnail icon and selecting Refresh Thumbnail.


You may load a custom image for the thumbnail by clicking Use Image URL option. Thumbnail images may be removed all together by clicking Remove Thumbnail.


5. Click Save to save the edits.


6. Click Cancel to exit without saving.


Delete a Bookmark


Admins can delete their own Private or any user's Shared bookmarks. Observers may only edit their own Private or Shared bookmarks.


1. Click the Pencil icon next to the bookmark you would like to delete.


2. Click Delete in the bottom left of the bookmark.


3. You will be prompted to confirm your deletion. Click Yes to delete or No to cancel. Bookmark deletions are permanent.


CCTV Cameras (Premium Feature)


CCTV cameras can be configured in the INSIDE map to view real-time camera streams. Any user can access the CCTV cameras through the map. However, Admins are the only user role who can add new CCTV cameras, update existing cameras' attributes, or delete existing cameras.

 

Viewing CCTV footage

 

 

 

1. Click on the CCTV camera icon within the map to open the CCTV stream.


2. The CCTV pop-up will appear in the bottom right of the map screen.


3. Click the X icon in the pop-up to close the footage window.

 


Draw Tool


Use the drawing tools to draw points, lines, polygons, and shapes on the map. Drawn features remain on the map and are included on printed maps until the features are cleared, the browser is refreshed, or the user logs out.


Select the Map Tools folder and select the Draw tool.


 


Draw a Point


1. To draw a point, first select the Point icon in the Draw tool window (A).


2. Click the drop-down arrow next to Point Symbol to set the style, color, outline, size, offsets, and angle.


3. Click on the map to add the point drawing.

 

Draw a Line


1. To draw a line, first select the Polyline icon in the Draw tool window (B).


2. Click the drop-down next to Default Create Options to change the draw mode to click, freehand, or hybrid.


3. Click the drop-down next to Polyline Symbol to set the style, width, and color.


4. Click on the map to begin drawing.


5. Double-click on the map to complete the line.


 

Draw a Polygon


1. To draw a polygon, select Polygon, Rectangle, or Circle icons in the Draw tool window (C).


2. Click the drop-down next to Default Create Options to change the draw mode to click, freehand, or hybrid.


3. Click the drop-down next to Polyline Symbol to set the style, width, and color.

  • Click on the map to begin drawing.
  • For polygons, click to add multiple vertices.
  • For squares and circles, single-click to add the start of the shape and then drag your cursor to adjust the size.


4. Double-click on the map to complete the polygon, rectangle, or circle.

 

Edit Existing Graphics

To edit an existing graphic, click the Select tool and select a graphic on the map (D).

 

Clear All Graphics

To clear all graphics added to the map, click the Trash icon in the Draw window (E).

 

Default Update Options

Default Update Options allows you to configure additional draw settings such as enabling rotations, scaling, aspect ratios, and multiple selections (F).

 

Draw Shortcut Keys

The Draw tool lists shortcut keys at the bottom of the Draw tool window. Use these tips and tricks to quickly create graphics (G).

 

 

Layer List


Use the Layer List to manage what layers are displayed on the map. 

 

Turning Map Layers On and Off


Select the Map Tools folder and the Layer List tool to view the list of available map layers. The Layer List contains groupings of layers available for display on the web map. Expand/Collapse layer groups to view the layers within each grouping.


Turn on/off layers for display by clicking the eye icon.




Click the ellipses icon to the right of each layer for additional options.



 

  • Zoom To will zoom the map extent to show all of the features in that layer.
  • Transparency allows you to alter the opacity of the selected layer.
  • Move up will move the layer above the previous layer in the Layer List. The symbology for the layer moved will be drawn on top of layer(s) below it.
  • Move down will move the layer below the previous layer in the Layer List. All symbology for the layer(s) above the layer will be drawn first.
  • Disable/Enable pop-up will toggle off and on the pop-ups for this layer so that they do/do not appear when the layer features are clicked.
  • View in Attribute Table will open the attribute table for the layer.


Legend Tool


The legend helps users understand the layout and features of the indoor dataset. It explains the meaning of various symbols and layer colors used to represent different areas.


 


Measurement Tool


Use the Measurement tool to measure distance and determine the coordinates of a point on the map. Measurements remain in the tool until a new measurement is created or the measure tool is closed.


Measure Area


 

 

 

 

1. Select the Map Tools folder and select the Measurement tool.


2. Select the Area Measurement tool in the header of the measurement tool.


3. Click the New Measurement button to begin drawing your measured area.


4. Click on the map to add points to draw a polygon. As points are added, the area will be displayed in the Measurement window.


5. Double-click on the map to complete the shape to display the total area.


6. After you draw an area polygon you may change your units of measurement in the Unit dropdown.

 

Measure Distance

 



1. Select the Distance Tool in the header of the measurement tool.


2. Click the New Measurement button to begin drawing your measurement line.


3. Click on the map to add points to draw a line. As points are added, the distance will be displayed in the Measurement window.


4. Double-click on the map to complete the line to display the total distance.


5. After your line is complete, you may change the measurement units used with the Unit drop-down.

 

Determine Coordinates of a Point

 

 


1. As the cursor is moved around the map, the coordinates will change based on the current location of the cursor.


2. You may set the coordinate display unit by clicking the Coordinate unit box. 


3. Click the arrow to expand additional options.


4. Click Add conversion to view same coordinate in different formats.


5. Click the Pencil icon to manually enter coordinates and select 'Go to location' or convert to a different unit of coordinates.


6. Click the Map Marker icon to get a specific point on the map's coordinates. 


7. Click the Gears icon to format the coordinate display. 


8. Change the coordinate units and display text. A preview at the bottom of the display will show what effect your changes will make.


9. To reset your changes, click the Reset arrows to the right of the text box to update the display text.

 

Observation Tool


Use the Observation Tool to communicate map observations with other users in your organization where a potential issue or update occurs at the location of the observation point. 


Observations are floor and building specific. If you would like an observation to be attributed to a specific floor or building, navigate to the desired floor level and place the Observation point on the building. This will auto-populate Facility and Level Name fields in the Observation Attribute Table with the corresponding Building/Facility and Floor/Level. 

 

Create Observations


1. Click on Map Tools in the widget toolbar.


2. Then select the Observation Tool from the widget toolbar.


 

3. Once the Observation Tool pop-up appears, click the Create New button, with the yellow marker.

 

4. Click on the map to add an observation point at the desired location.


5. The 'Create Observation' form will expand with the following fields:

    • Title: Give the observation point a specific title that identifies the issue, question, or suggestion (i.e., "Pool House Not Addressed").
      • This has a limit of 255 characters.
      • This is a required field.
    • Observer Notes: Add comments to add details about the issue or suggestion.
      • This has a limit of 1000 characters.
    • Email Recipients: Add INSIDE users to share this Observation with.
      • This is a required field.
    • Attachments: Attach any supporting documents or images specific to the Observation.
      • Supported files include: JPG, PNG, BMP, GIF, and PDF
      • Maximum file size: 5 MBs
        • If the file size is over 5MBs, the file resolution will be automatically downscaled to meet the maximum file size.

 

6. To submit the observation, press the Save button on the form. Click Cancel to exit without saving.


7. Once saved, the recipients and the submitter will receive an email notification that includes the details of the observation point.


 

Edit and Delete Existing Observations


1. Select the Observation Tool from the widget toolbar.



 

2. Once the Observation Tool pop-up appears, click the Edit Existing button.

 

3. You will be prompted to select the Observation point that you'd like to edit.


4. After clicking an existing Observation point, the Edit Feature form will appear. 

 

Admins can:

      • Edit the Observer Notes of your own observation
      • Edit the Status of any observation
      • Delete any observation

As an Observer:

      • You can edit the Observer Notes and the Status of your own observation.
      • You can delete your own observation.

The Observation status options are:

  • Open - The observation is open and waiting to be reviewed.
  • Resolved - The observation has been reviewed and has been resolved.
  • Under Review - The observation is currently under review.
    Note: All attachments will be removed once an Observation has been moved to 'Resolved'. A screenshot of a computer AI-generated content may be incorrect.

 


5. Once the desired edits have been made, click Update to save. To exit without saving, click the back arrow at the top left of the pop-up.


To delete an observation click the Delete button. You will be prompted to confirm the deletion. Deletion of an observation will permanently remove the feature and all of its attachments



Observations in the Attribute Table


Observations may be viewed in the Attribute Table. The following fields are available for each Observation: Title, Created Date, Status Changed Date, Status, Created By User, Status Changed By User, Observer Notes, Email To, Facility_ID, Facility_Name, Level_ID, and Level_Name.


Single-click on a feature in the Attribute Table to select the record in the Attribute Table and on the map. 


 


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Support Center


DATAMARK is dedicated to providing comprehensive support to ensure you have the best experience possible. 


Our Knowledge Base is designed to offer detailed information and solutions to common issues.


Should you have any additional questions or issues with INSIDE, you can reach out to our Support team through the following ways:


In INSIDE


  • Click on the profile icon on the top left of the screen.
  • Select Help.


  • The Support Center widget will appear in the bottom left corner of the screen.
  • The widget contains help articles from the Knowledge Base, the user guide, and the latest release notes.


  • The widget also allows users to submit a support ticket directly from INSIDE.
    • Fill out your full name and the email address associated with your INSIDE account.
    • Fill out the ticket type, subject, a description of the issue you are experiencing, and a screenshot and/or attachments of the issue.
    • Press Send.
    • The ticket will be sent to the Support team. Look out for a response in your email.


Through INSIDE Support Center


  • Or, if you forgot your password, click on the Forgot your password link to reset your password.
    • Multiple failed attempts of logging in will result in being locked out of INSIDE for a few hours.


The INSIDE Support Center is your first stop for any questions about workflows or the functionality of Inside.
All users have access to the Support Center and are encouraged to become familiar with the provided resources. User guides, how-to articles, video workflow tutorials, and video tips and tricks are all available to access directly on the Support Center website.

  • To search for a help article, begin typing a search term in the search bar.


  • The search will auto-populate and suggest articles as you type in keywords.


  • You can select one of the suggested articles shown in the search bar, or you can press the Enter key to complete your search.


  • Additionally, you can click on one of the main topics listed on the Support Center homepage to find articles on that subject. Or you can visit the Learn tab to go through a guided walkthrough on how to navigate and use Inside.



Within each article, you can:

  • Read the user guide section on that workflow.
  • Print the page.
  • Easily locate related articles.
  • Rate the 'helpfulness' of the article with a thumbs-up or thumbs-down. This feedback helps the INSIDE team to create appropriate self-help solutions to best assist our partner stakeholders.


Submitting a Ticket


To submit a Support Ticket for an issue or request in INSIDE:

  • Click on the New Support Ticket button under the Search Bar on the main page of the Support Center.



  • The form has five components to fill out and an option to attach files:



  • Ticket Type: Select the type of ticket being submitted.

  • Subject: Enter the subject of your issue or request.

  • The subject should contain a general statement of your issue or request.

  • Requester: The requester’s name and email will auto-populate from the user’s INSIDE account information.

  • Description: Enter the description of the issue you would like to report.

    • Provide a detailed description of the issue you are experiencing or the request you are inquiring about.

    • Provide specific examples related to the data, such as unique IDs, edit version name, upload number, etc.

  • Attach Files

    • Provide materials that show the issue or request, such as screenshots, videos, gifs, console logs, etc.

  • Click the Submit button. 

  • You will get an email confirming the submission of your ticket. 

 

Note: Always use the ticket URL listed in the email for all correspondence and replies to the ticket. Do not reply via email, as emailed information will not get tracked in the ticketing system.



Checking Ticket Status

  • Click the Check Ticket Status button under the Search Bar on the main page of the Support Center.



  • Here you can access all tickets you have submitted (or those you have viewer rights to). Ticket status is listed on the far right. Click on the individual ticket to view all correspondence.

 


Via Email

Email: INSupport@mbakerintl.com


Via Phone

757-631-5260


Contact Information

Support Center: https://supportinside.mbakerintl.com/support/home


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